As an Exchange administrator, one of the most frequently asked questions is “What is getting Exchange support?” The question can be rather vague, because it can refer to a number of different things. In this article we’ll discuss the many different types of support that are available. The last thing you want to do is settle for support that isn’t really all that great.
First off, let’s look at getting Exchange support as a means of “knowing” about Exchange.
Let’s say you’re a manager or co-worker who’s used to Exchange and needs to know more about how it works. This type of knowledge is usually found in forums and blogs, but can also be found in organizations that conduct surveys from companies.
Support as a means of “knowing” about an issue involves a couple of different topics. One is what you can do to help with the problem. Another is how to investigate the issue further in order to find out if there are more resources that you might want to take advantage of.
It’s pretty easy to know what your options are when getting support. If you’re using a site like Support.Exchange.com, you have the option of just clicking a button and having an email sent to you about your problem. Now, you don’t have to read through the whole message in order to decide if you’d like to talk to someone. You can just jump down to the next step or just ignore the email entirely.
If you’re able to look over the information from the message, then you may just want to contact customer service. This can be done by looking at your email messages or through your mailbox. If you’re able to see that your issue has been resolved, then you should contact support to have the issue resolved as quickly as possible.
When talking about getting Exchange support, you’ll often be discussing taking advantage of services offered by third party vendors. You’ll get help from these vendors by using their services. However, the ability to do this is somewhat limited.
A third way to get Exchange support is to use third party email providers.
Often these email providers will offer virtual or dedicated servers that are capable of doing some of the heavy lifting that you would normally have to do on your own. However, you’ll still need to make sure that your mailboxes are properly configured so that you get the best possible performance.
If you’re having trouble getting the best performance, then this is probably the second way to go. Third party support is available and is ideal for those that aren’t tech savvy. Usually this is a natural fit since most of us can get by without having to know the ins and outs of setting up mailboxes and servers.
These two main categories that are used when talking about getting Exchange support can usually be broken down into smaller groups of general support, technical support, and hybrid support. Support as a means of “knowing” about an issue involves a couple of different topics. One is what you can do to help with the problem.
There are two groups of topics that fall under this one. First of all, technical support deals with troubleshooting issues. Usually, when the problem is something such as a hardware failure, there will be a very limited amount of support that are provided, but a great deal of technical support can be offered when the issue is in a more technical domain.
On the other hand, there is also a hybrid support. With this, you can get more support than you would if you were simply talking to a real person.
- Technical support is good, but real life help is much better.
- There are many ways to use getting support for a specific problem.
- Depending on the nature of the issue, you can either rely on the ability to make your own decisions or rely on third party assistance.